FREQUENTLY ASKED QUESTIONS

  • What type of services do you provide at the Main Office Location (625 Court)?

    Psychiatry and Therapy services.

  • What is the difference between therapy and psychiatry?

    Psychiatry is an all verbal evaluation to determine if you have a mental illness and if medication management may be of help to you.

    Therapy is like counseling where you come for about 50 minutes weekly, or every other week to work on the issues in your life.

  • What do I need to do to become a client?

    For information about becoming a client, please visit our New Patients page.

  • How long until I can see a therapist or psychiatrist?

    After paperwork is completed, depending on insurance coverage, new patients can usually be seen by a therapist within a week or two.  For psychiatry it can be approximately 4-6 weeks to see a provider. (If you are in a crisis such as suicidal or homicidal, you can see a therapist the same day for an assessment.)

    You may also call after the appointment is scheduled to see if there are any cancellations to be able to get in sooner.

  • Which insurance do you accept?

    We accept all insurances except Title 19 (Medicaid) of South Dakota and Nebraska. We do accept Title 19 (Medicaid) of Iowa. It is however your responsibility to contact your insurance company to find out if we are in network or if the provider we schedule you with is in network.

    You will also need to verify what your copay will be, if there is coinsurance and how much that will be, and if there is a deductible that must be met. (We are an outpatient mental health center, therefore copays are usually considered to be under specialist copay).

  • What do I do if I don’t have insurance and live in Woodbury County?

    You will need to apply for funding through Woodbury County by filling out the CPC.

    For more information, visit our New Patients page.

  • What form of payments are accepted?

    Cash or check only. We currently do not accept debit or credit cards.

  • What does it mean if I am court ordered to Siouxland Mental Health Center?

    Under a court order you have to comply with the recommendations made by your provider.  If you do not comply you may have to present in front of the judge, be admitted to the behavioral health unit at the hospital, or even serve a sentence in the Woodbury County Jail. 

  • How do I get somebody into services if they do not want to receive services and are a danger to themselves or others?

    There are basically two options.  You can visit with the patient to tell them your concerns and ask that they voluntarily receive services or you and another person who is familiar with the patient can go to room 101 in the Woodbury County Court House at 625 Douglas Street to fill out the necessary paperwork to file a mental health court commitment.

  • What types of groups do you offer?

    There are several groups offered throughout the year.  To follow is a list of the types of groups that are offered.

    Please contact us for start dates and times for individual groups.

    • DBT – Dialectical Behavior Therapy
    • WRAP – Wellness Recovery Action Plan
    • IHH Total Wellness
    • Peer Support Whole Health
    • Voices Group
  • Is there a support group for family members with mental illness?

    Yes! We have a group that meets monthly; it is an affiliate of NAMI (National Alliance on Mental Illness).

    The group meets the second Tuesday of each month at 6:30pm.  The meeting is held at our Friendship House location at 1101 Court Street.  You do not have to call ahead but if you have questions please call 712-255-4209.

  • What types of therapy do you offer?

    We offer individual, couple, and family therapy.

    For more information, please visit our Therapy page.