The Customer Service Assistant is responsible for providing general office support with a variety of clerical activities and related tasks. This position will utilize a multi-line phone system maintaining pleasant telephone rapport. Candidate must have excellent customer service skills while promoting good public relations among providers, office staff, and patients.
The Therapist is responsible for providing therapy services to clients and managing clients’ charts in accordance with Iowa Code Chapter 24 guidelines, NASW Code of Ethics, and the policies established by the agency.
The Midlevel Provider is responsible for providing a full range of primary mental health services to patients, with a focus on promotion of optimal mental health, prevention and treatment of psychiatric disorders, including medication management of the treatment. Practice within licensed scope of practice with supervision/collaboration with medical director, in conjunction with other team members.
The Clinic Physician is responsible for providing a full range of primary mental health services to patients, with a focus on promotion of optimal mental health, prevention and treatment of psychiatric disorders, including medication management of the treatment. Duties include collaboration with medication management staff, including PA-Cs, ARNPs, nursing staff and contract physicians.
This position serves as an integral member of the interdisciplinary team for the Integrated Health Home Initiative. The IHH Nurse Care Manager functions collaboratively with the IHH Team, local hospitals, medical providers and the other disciplines to provide and enhance patient care. The IHH Nurse Care Manager adheres to all nursing policies and ethical standards, and proactively strives to maintain and improve quality outcomes.
The IHH Nurse Care Manager is responsible for facilitating patient care, anticipating patient care needs, individualizing patient care and adjusting or modifying the nursing plan of care as appropriate. The Nurse Care Manager will possess and utilize effective technical skills for the provision of safe and appropriate care for providing integrated care coordination services to high risk members.